Shipping Policy

When will my order be shipped out?

Please allow 3-5 business days of processing and production time for your order to ship out. The tracking number will be sent to the email address where you registered your account. General goods take about 2 weeks .

How can I track my order? 

A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at https://articrafted.com/pages/track-order or https://www.17track.net/en .

What is the entire logistics process?

Normal shipping processes:

1. From our warehouse to the distribution center

2. Code scanning and distribution by the staff of the distribution center

3. Customs clearance

4. Go to the airport and wait for air transportation

5. Air transportation to the your country

6. Customs Clearance

7. Local courier companies delivers to you (For example, the United States is USPS)

The whole process takes 10-20 days

How do l know that my order has been successfully submitted?

You will receive an email confirmation containing the Order Number and details of your purchase. 

Which countries can we ship our products to?

We currently ship to the following countries with estimated delivery timelines:

  • United States (US) – 14–22 business days

  • Australia (AU) – 14–25 business days

  • Canada (CA) – 10–18 business days *

  • United Kingdom (GB) – 10–18 business days *

  • Germany (DE) – 14–25 business days

  • Austria (AT) – 14–25 business days

  • France (FR) – 14–25 business days

  • Italy (IT) – 14–25 business days

  • Spain (ES) – 14–25 business days

  • Netherlands (NL) – 14–25 business days

  • Belgium (BE) – 14–25 business days

  • Czech Republic (CZ) – 14–25 business days

  • Poland (PL) – 14–25 business days

  • Sweden (SE) – 14–25 business days

  • Finland (FI) – 14–25 business days

  • Denmark (DK) – 14–25 business days

  • Ireland (IE) – 14–25 business days

  • Portugal (PT) – 14–25 business days

  • Luxembourg (LU) – 14–25 business days

  • Greece (GR) – 14–25 business days

  • Hungary (HU) – 14–25 business days

  • Romania (RO) – 14–25 business days

  • Slovakia (SK) – 14–25 business days

  • Slovenia (SI) – 14–25 business days

  • Croatia (HR) – 14–25 business days

  • Estonia (EE) – 14–25 business days

  • Lithuania (LT) – 14–25 business days

  • Bulgaria (BG) – 14–25 business days

  • Latvia (LV) – 14–25 business days

Important Notes:

  1. Canada & UK: Enjoy faster delivery times (10–18 days) due to prioritized logistics channels.

  2. Potential Delays: During peak seasons (e.g., holidays, sales events) or extreme weather conditions, delivery times may extend beyond the estimated range.

  3. Other Regions: Logistics services to unlisted countries are temporarily unavailable.